8 August 2008
Quality of Service for Postal Services
IDA requires Singapore Post Ltd (SingPost) to comply with the Postal Quality of Service (QoS) standards established by IDA. SingPost measures and submits to IDA, every quarterly, the performance results it achieved for the various indicators. From time to time, where feasible, the standards set are reviewed and modified to meet with the growing demand for a higher level of service to the consumers at large.
The information below is based on SingPost's quarterly submission.
Delivery of Local Ordinary Mail Posted Before 7pm Within CBD** and 5pm Outside CBD
IDA's requirement: 100%
Annual Domestic and International Mail Volume Handled
* With effect from 31 December 2007, IDA has removed the requirement for SingPost to comply with the Price Control Framework. Information on letter rates for domestic, airmail and surface will therefore no longer be published.
** For postal delivery purposes, CBD refers to areas with postal codes beginning with 01, 03-08, 17-19 and 22-23.
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