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Services and Digital Economy Technology Roadmap

The Services and Digital Economy Technology Roadmap (SDE TRM) provides a scan of the digital technology landscape over the next 3 to 5 years, identifying the impact of key shifts and technology trends in Singapore.

Developed in consultation with local and international stakeholders, the roadmap is a component of the Digital Economy Framework for Action, which guides IMDA’s industry development plans and regulatory approaches for the ICM sector. The SDE TRM is a key tool in achieving Singapore's vision of becoming a leading digital economy.

Envisioning the future of service

Accounting for 72% of Singapore’s GDP and 74% of national employment, Services 4.0 was identified through the SDE TRM as a potential growth engine for Singapore’s digital economy.

Leveraging emerging technologies such as Artificial Intelligence (AI) and Advanced Interfaces, it seeks to enable businesses to capture new opportunities made possible by the need for services that are end-to-end, frictionless, anticipatory, and empathic.

Services 4.0 puts people at its heart, where workers can harness technology to automate repetitive and mundane tasks, and emerging technologies can be applied to high value areas where creativity, analytical thinking, emotional intelligence, and innovation are required. Learn more here.

9 Key Tech Trends

MDA's Services and Digital Economy Technology Roadmap (SDE TRM) highlights 9 key trends for Singapore's digitalisation
Four human figures using their phones, representing IMDA's vision for delivering next-generation services as part of Services 4.0

Services 4.0 is Singapore’s response to the Services and Digital Economy (SDE) Technology Roadmap, envisioning Singapore delivering next-generation services that are end-to-end, frictionless, empathic, and anticipatory to customer needs.

Services 4.0
A smiley icon set against a white background filled with a vibrant and diverse colour palette

The Technology Roadmap has identified nine key trends that will move the digital economy in Singapore significantly over the next three to five years. They may be viewed either as challenges or opportunities. The biggest impact will be on the service sector as it forms the bulk of the global economy and Singapore’s GDP.

Technology Roadmap


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