The Hotel Industry Digital Plan (IDP) works as a guide for local hotels to digitalise your businesses, plug skill gaps and participate in industry pilot projects.

Aligned to the Hotel Industry Transformation Map launched in 2016, the Hotel IDP is part of the SMEs Go Digital programme.


Step-by-step guide for local hotels in the Hotel Industry to start their digital journey

Who is it for?

The Hotel Industry Digital Plan is developed for hotels in Singapore.


The IDP provides a step-by-step guide on the digital solutions to adopt at each stage of your growth. For a start, you can use the IDP to find out if your business is digital-ready.

Digital Roadmap

You can refer to the Digital Roadmap of the IDP, as a guide to assess your digital readiness and identify opportunities for going digital and training to raise employees' digital skills.


Hotel IDP (2.44MB)

Hotel IDP Factsheet (514.19KB)

Consultancy and Project Management Services

Consultancy Services

For a more comprehensive review of their business, SMEs can approach Business Advisors at their nearest SME Centre for business diagnosis and advisory on digital solutions relevant to their operations. SMEs that require specialist consultancy on sophisticated technologies, such as data analytics and cybersecurity, will be referred to the Principal Consultants at the SME Digital Tech Hub. These digital consultancy services are provided at no cost to SMEs.

Project Management Services

SMEs can also engage Project Management Services to support them in the implementation of digital solutions. The project managers can help with business processes re-engineering and job redesign to get the maximum benefits and have more sustainable outcomes from going digital.

Pre-Approved Solutions

SMEs looking to build core digital competencies and optimise operations can choose from the list of pre-approved solutions on Tech Depot and receive grant support for eligible projects. Tech Depot is a one-stop, centralised platform aimed at improving SMEs’ access to technology and digital solutions. 

SMEs can also participate in digital sector projects that are initiated jointly by IMDA and industry leaders. Such projects pilot new digital solutions or platforms that have the potential to uplift the whole sector.


Send us your feedback on the IDPs, in this form (269.93KB) (best viewed in Microsoft Word) to info@imda.gov.sg.

Last updated on: 14 Nov 2019