IMDA monitors the quality of Infocomm services provided by service providers, from basic telecom to mobile and Internet access services. To find out how service providers are performing, we provide updated Quality of Service (QoS) reports here.
The Role of IMDA in Monitoring Infocomm Services
As the national authority overseeing the infocomm sector, IMDA plays a pivotal role in safeguarding the quality of services provided by telecom operators. This includes monitoring a wide spectrum of offerings, ranging from traditional telephony to modern mobile and broadband Internet services. IMDA’s proactive approach ensures that service providers adhere to stringent Quality of Service (QoS) standards designed to meet the needs of Singapore’s digitally savvy population.
IMDA’s oversight spans various dimensions of service quality, including network availability, call success rates, data speeds, and customer satisfaction. By benchmarking these parameters, IMDA holds service providers accountable, encouraging them to invest in infrastructure, technology, and customer support systems that enhance service quality.
Transparency Through Quality of Service Reports
To provide consumers and businesses with insights into how service providers are performing, IMDA publishes updated Quality of Service (QoS) reports. These reports offer a detailed overview of key performance indicators (KPIs) for various services, including 2G mobile networks. While 2G networks may seem dated in today’s era of 5G and fibre broadband, they continue to play a critical role in specific use cases, such as supporting legacy devices and enabling machine-to-machine (M2M) communications.
IMDA’s QoS reports for 2G services offer valuable data on metrics such as:
- Call Success Rates: The percentage of calls successfully connected without drops or interruptions.
- Service Coverage (Street-Level): The extent and consistency of network coverage in outdoor areas, ensuring reliable connectivity in urban and rural locations.
- Voice Quality: The clarity of voice communication, ensuring minimal distortion and noise during calls.
- Call Dropout: The frequency of unexpected disconnections during a call, highlighting the stability of the network.
These metrics allow consumers to make informed decisions when choosing a service provider and provide businesses with the insights needed to align their operations with reliable networks.
A Commitment to Continuous Improvement
IMDA’s dedication to monitoring and improving infocomm services is underpinned by a commitment to continuous improvement. By leveraging advancements in technology and consumer feedback, IMDA ensures that its QoS standards remain relevant and robust. The authority also collaborates with service providers to address challenges, such as network congestion or coverage gaps, ensuring that Singapore remains at the forefront of digital excellence.
As technology evolves, IMDA’s role in monitoring infocomm services will expand to include emerging technologies like 5G, Internet of Things (IoT), and edge computing. These innovations promise to transform the way we connect, work, and live, and IMDA is well-positioned to guide the industry through this transformation.
Looking Ahead
IMDA’s efforts to monitor and report on the quality of infocomm services reflect its broader vision of fostering a thriving, digitally inclusive society. By holding service providers to high standards and empowering consumers with actionable insights, IMDA ensures that Singapore remains a global leader in digital connectivity.
Whether it’s 2G or cutting-edge technologies, IMDA’s commitment to quality and transparency underscores its mission to build a digitally empowered future for all. For the latest updates on service performance and to explore detailed QoS reports, visit the IMDA website and take an active role in shaping Singapore’s digital landscape.
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