Call Success Rate
Service Coverage (Street-Level)
This refers to the network's ability in achieving an acceptable level of voice quality using the Mean Opinion Score (MOS) measure and is a complementary indicator to the service coverage indicator.
This refers to the unintended disconnection of the mobile calls by the network during a 100 second call holding period for each call.
No. of Complaints Per 1000 Subscribers on Coverage
- Number of complaints is based on self-reporting results submitted by the service providers to IDA on a quarterly basis. Statistical reporting provided by the different service providers may differ.
- Number of complaints per 1000 subscribers refers to the total number of complaints received from the subscribers to the operator on poor cell coverage per 1000 subscribers in a month. Complaint is defined as any expression of dissatisfaction with the service provider's service, product, advertisement or policy via oral or written communication that requires some action by the service provider beyond the initial contact.
- Figures are rounded up to 2 decimal places. Readings under "No. of Complaints Per 1000 Subscribers" will be rounded up to 3 decimal places.
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