Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Apr – Jun 2019 Quarter

Telephone Installation - Residential

1. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Residential)

Public Basic Telecommunication Services

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

Telephone Installation - Business

2. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Business)

Public Basic Telecommunication Services

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

Residential Fault Repair Time

3. Fault Repair Time - % of Faults Fixed (Residential)

Public Basic Telecommunication Services

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

Business Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Public Basic Telecommunication Services

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

Last updated on: 03 Dec 2019