Basic Telecommunications Services QoS Performance for Q3 2019

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jul – Sep 2019 Quarter

Telephone Installation - Residential

1. Telephone Installation for DELs within 3 Working Days after a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Residential)

Q3 Telephone Installation Residential

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

Telephone Installation - Business

2. Telephone Installation for DELs within 3 Working Days after a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Business)

Q3 Telephone Installation Business

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

Residential Fault Repair Time

3. Fault Repair Time - % of Faults Fixed (Residential)

Q3 Residential Fault Time

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

Business Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Q3 Business Fault Time

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

LAST UPDATED: 11 DEC 2019

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