Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jul – Sep 2022 Quarter

1. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs in Singapore Q3 2022

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

2. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Business)

Telephone Installation for Business DELs in Singapore Q3 2022

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.

3. Fault Repair Time - % of Faults Fixed (Residential)

Residential DELs Fault Repair Time in Singapore Q3 2022

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time in Singapore Q3 2022

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

Last updated on: 16 Nov 2022