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Basic Telecommunication QoS Performance For Q2 2004

Quality of service - Basic Telecommunication QoS Performance For Q2 2004

February 3, 2005

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE APR - JUN 2004 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed  (Residential)

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time


Notes:

  1. Figures are rounded up to 2 decimal places.

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)


Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)


Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed  (Residential)


Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed (Business)


Business DELs Fault Repair Time


Notes:

  1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 04 OCT 2023