Basic Telecommunication QoS Performance for Q2 2005

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Quality of Service - Basic Telecommunication QoS Performance for Q2 2005

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Apr - Jun 2005 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed (Residential)

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time

Notes: