Basic Telecommunication QoS Performance For Q4 2002

Quality of service - Basic Telecommunication QoS Performance For Q4 2002

April 15, 2003

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE OCT - DEC 2002 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed

Business DELs Fault Repair Time


5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds

Operator Assistance for Local & Directory Assistance (% of Calls Handled within 20 seconds)


Notes:

  1. Figures are rounded up to 2 decimal places.

Last updated on: 24 May 2019

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