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  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q4 2017

Basic Telecommunications Services QoS Performance for Q4 2017

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Oct – Dec 2017 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone-Installation-Residential-Q4-2017

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone-Installation-Business-Q4-2017

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.

3. Fault Repair Time - % of Faults Fixed (Residential)

Fault-Repair-Time-Residential

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

4. Fault Repair Time - % of Faults Fixed (Business)

Fault-Repair-Time-Business

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.


LAST UPDATED: 18 OCT 2023

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