Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

  1. IMDA
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q1 2011

Basic Telecommunications Services QoS Performance for Q1 2011

Basic Telecommunications Services QoS Performance for Q1 2011

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2011

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Chart for Item 1

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Chart for Item 2

3. Fault Repair Time - % of Faults Fixed (Residential)

Chart for Item 3

4. Fault Repair Time - % of Faults Fixed (Business)

Chart for Item 4

Note:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 18 OCT 2023

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