Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2012 Quarter

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2012 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Chart for Item 1

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Chart for Item 2

3. Fault Repair Time - % of Faults Fixed (Residential)

Chart for Item 3

Note: SingTel did not comply with IDA's QoS standard of 99.9% for the "Fault repair time - % of faults fixed (Residential) within 72 hours" indicator in January 2012. A summary of IDA's assessment and decision can be found here (387.71KB).

4. Fault Repair Time - % of Faults Fixed (Business)

Chart for Item 4

Note:

1. Figures are rounded up to 2 decimal places.

Last updated on: 24 May 2019