Basic Telecommunications Services QoS Performance for Q1 2017

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2017 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

telephone-installation-residential


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

telephone-installation-business


3. Fault Repair Time - % of Faults Fixed (Residential)

fault-repair-res


4. Fault Repair Time - % of Faults Fixed (Business)

fault-repair-business


Note:

1. Figures are rounded up to 2 decimal places.


LAST UPDATED: 24 MAY 2019

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