Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q1 2017

Basic Telecommunications Services QoS Performance for Q1 2017

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2017 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

telephone-installation-residential


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

telephone-installation-business


3. Fault Repair Time - % of Faults Fixed (Residential)

fault-repair-res


4. Fault Repair Time - % of Faults Fixed (Business)

fault-repair-business


Note:

1. Figures are rounded up to 2 decimal places.


LAST UPDATED: 18 OCT 2023

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