Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2017 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

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2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

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3. Fault Repair Time - % of Faults Fixed (Residential)

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4. Fault Repair Time - % of Faults Fixed (Business)

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Note:

1. Figures are rounded up to 2 decimal places.


Last updated on: 24 May 2019