Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Apr – Jun 2020 Quarter
Telephone Installation - Residential
1. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Residential)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.
Telephone Installation - Business
2. Telephone Installation for DELs Within 3 Working Days After a Working Fibre Connection Has Been Provisioned to the Operator or Within 5 Working Days for Copper and Co-axial Connections or Date Specified by Customer (Business)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 3 working days after a working fibre connection has been provisioned to the operator or within 5 working days for copper and co-axial connections or date specified by customers in that month.
Residential Fault Repair Time
3. Fault Repair Time - % of Faults Fixed (Residential)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.
Business Fault Repair Time
4. Fault Repair Time - % of Faults Fixed (Business)
Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.
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