Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jul – Sep 2016 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

tel installation residential-Q3 2016

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

tel installation business-Q3 2016<

3. Fault Repair Time - % of Faults Fixed (Residential)

fault repair residential-Q3 2016

4. Fault Repair Time - % of Faults Fixed (Business)

fault repair business-Q3 2016

Note:

1. Figures are rounded up to 2 decimal places.

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

tel installation residential-Q3 2016

Last updated on: 24 May 2019