Basic Telecommunications Services QoS Performance for Q3 2017

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

telephone-installation-residential

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

telephone-installation-business

3. Fault Repair Time - % of Faults Fixed (Residential)

fault-repair

4. Fault Repair Time - % of Faults Fixed (Business)

fault-repair-time-business

Note:

1. Figures are rounded up to 2 decimal places.

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Basic Telecommunications Services QoS Performance for Q3 2017