Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Oct – Dec 2016 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential) 


2016-Q4-residentials-dels



2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

2016-Q4-business-dels



3. Fault Repair Time - % of Faults Fixed (Residential) 

2016-Q4-faults-repair



4. Fault Repair Time - % of Faults Fixed (Business)

2016-Q4-faults-repair-business


Note:

1. Figures are rounded up to 2 decimal places.

Last updated on: 24 May 2019