1. IMDA
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q1 2012

Basic Telecommunications Services QoS Performance for Q1 2012

 Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2012 Quarter

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2012 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Chart for Item 1

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Chart for Item 2

3. Fault Repair Time - % of Faults Fixed (Residential)

Chart for Item 3

Note: SingTel did not comply with IDA's QoS standard of 99.9% for the "Fault repair time - % of faults fixed (Residential) within 72 hours" indicator in January 2012. A summary of IDA's assessment and decision can be found here (387.71KB).

4. Fault Repair Time - % of Faults Fixed (Business)

Chart for Item 4

Note:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 18 OCT 2023

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