Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Apr - Jun 2017 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

residential-end-user-connections-jan-mar-2017

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

non-residential-end-user-connections-apr-jun-2017


NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date

performance-for-timeframe-end-user-q2-2017

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

performance-for-timeframe-end-user-7business-days-q2-2017

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

Percentage of Non-Residential End-User Connections Provisioned within 4 or 8 Calendar Weeks

Last updated on: 25 May 2019