Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Jan - Mar 2017 Quarter

NetLink Trust's Fibre Connection Service QoS Performance for Q1 2017

1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

residential-end-user-connections-jan-mar-2017


2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

non-residential-end-user-connections-jan-march-2017


NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date

performance-for-timeframe-3business-days-Q1-2017

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

imgperformance-for-timeframe-7business-days-Q1-2017

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

performance-for-timeframe-non-res-user-Q1-2017


Last updated on: 25 May 2019