Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Jul - Sep 2016 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

 

1 . Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

residentialenduser-julsep2016

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

nonresidential-julsep2016

NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA") 1 Date

residentialenduser-connection-jul-sep-2106

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

residentialenduser-business-connection-jul-sep-2106

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

non-residentialenduser-connection-jul-sep-2106

Last updated on: 25 May 2019