Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Oct - Dec 2017 Quarter

NetLink Trust's QoS Performance for Installation-Related Service Levels

1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

Percentage of Residential EndUser Connections Delivered to NetLink Trusts Requesting Licensees

2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition

Percentage of NonResidential EndUser Connections Delivered to NetLink Trusts Requesting Licensees


NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services

1. Percentage of Residential End-User Connections Provisioned within (i) Three Business Days ("BD") of the Date of the Service Order or (ii) by Request For Activation ("RFA")1 Date

Percentage of Residential End-User Connections Provisioned within 3 Business Days

2. Percentage of Residential End-User Connections Provisioned within (i) Seven Business Days of the Date of the Service Order or (ii) by RFA Date + 4 Business Days

3. Percentage of Non-Residential End-User Connections Provisioned within Four or Eight Calendar Weeks from the Date of the Service Order

percentage of nonresidential end-user connections provisioned within 4 or 8 calendar weeks

Last updated on: 25 May 2019