IMDA is responsible for the administration of the Postal Services Act, which governs postal services in Singapore.
Delivery of Letters
The provision of Express Letter services has been liberalised since April 1995. Any company interested in providing local and/or international Express Letter services would need to register with IMDA for a class licence under the.
Local Express Letter licensees providing local delivery services must deliver the letters within the same working day. With the liberalisation of the postal services market, the price floor1 previously imposed on Express Letter licensees has been removed. Licensees are now required to ensure that express letters delivered are physically acknowledged by the recipient. These changes are implemented pursuant to amendments made in the Postal Services (Class Licence) Regulations 2005.
For more information on the existing licensing guidelines for the provision of Express Letter services, please refer to the.
1 Previously, conveyance of local express letters must be priced at no lower than S$1 or three times the local postage for an ordinary letter charged by SingPost in the first weight step of 20g, whichever is higher. For conveyance of international express letters, it must be no lower than three times the postage for an ordinary airmail letter charged by SingPost in the first weight step of 20g to the same country of destination.
CN Documents Policy
IMDA had set out in its Decision and Explanatory Memorandum on the Framework for Further Liberalisation of the Postal Services Sector in Singapore, issued on 5 February 2007, that the use of CN documents would be confined to the designated Public Postal Licensee (“PPL”) (being SingPost). This was to facilitate the performance of the PPL’s Universal Service Obligations and its fulfilment of all international agreements, conventions and undertakings relating to postal matters to which Singapore is a party (in particular, the UPU Acts). SingPost is the UPU Designated Operator in Singapore, representing Singapore in the appropriate UPU bodies. One of IMDA’s considerations was that the use of CN documents by multiple operators would pose a significant burden on the security and customs clearance operations.
In recent years, IMDA has received feedback from industry players that the postal industry has changed significantly over the years in terms of operating environment and market developments e.g. changes in the global postal and logistics landscape, as well as growth in e-commerce volumes. IMDA therefore undertook a review of its policy position in relation to the use of CN documents, seeking input from Postal Services Operators, Extraterritorial Offices of Exchange (“ETOEs”), airlines and its related entities and government agencies.
IMDA has decided to (i) allow all ETOEs based in Singapore to use CN documents for outbound mail, upon satisfying UPU’s requirements; and (ii) continue to limit the use of CN documents for inbound mail. For further details on the operational framework, please refer to the CN Documents Operational Framework (38.05KB) and ETOEs Registration Form (37.27KB).
The delivery of parcels will continue to be open to competition and does not require a licence from IMDA.
Other information on:
Acts and Regulations
Postal Services Regulations
Guidelines on Licensing Scheme
List of Postal Services Operators
Impression, Stamp and Identifier Mark Design Guidelines for Postal Services Operator (33.36KB)
Quality of Services
Postal Statistics and Quality of Service
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