Official website links end with .gov.sg
Help Us Serve You Better By:
Ensuring your application forms are duly completed with the necessary supporting documents and information.
Providing accurate, clear and complete information and documents to help IMDA address your feedback with our licensees.
Being civil, honest and professional in your dealings with us. Please understand that we will not respond to any person who is abusive, offensive or threatening in language or behaviour.
IMDA strives to meet the following service standards:
| Service Channels | Service Standards |
|---|---|
| Counter Channels | Visits are strictly on an appointment basis only. To book an appointment, please email IMDA at Customer_Services@imda.gov.sg with your enquiry. Please be punctual. |
| IMDA Hotlines | We may experience high call volumes during peak days (e.g. Mondays). We seek your understanding if you have difficulty getting through to speak to our officers. You can contact us at our hotline: 1800 837 9979. |
| Emails | We will reply to general enquiries within 3 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
| Faxes | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
| Mail Correspondences | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
For processing Certificates and Licenses:
Radio-communication Station/Network
|
Services |
Processing Time |
|---|---|
|
Radio-communication |
Within 10 working days for 90% of applications |
Arts Entertainment Licence
|
Services |
Processing Time |
|---|---|
|
Arts Entertainment Licence |
Within 20 working days for 90% of applications *To allow sufficient time for processing, applicants are required to submit their applications in accordance to the submission guidelines (66.85KB). |
Classification of Arts Entertainment in Public Entertainment Licensed Establishments or Events
|
Services |
Processing Time |
|---|---|
|
Classification of Arts Entertainment in Public Entertainment Licensed Establishments or Events |
Within 20 working days for 90% of applications *To allow sufficient time for processing, public entertainment licensees are required to submit their applications in accordance to the submission guidelines (510.66KB). |
Classification of Films for Distribution
|
Services |
Processing Time |
|---|---|
|
Classification of Films for Distribution |
1) Within 40 working days for 90% of applications meant for distribution *Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
Classification of Films for Public Exhibition
|
Services |
Processing Time |
|---|---|
|
Classification of Films |
Within 10 working days for 90% of applications meant for theatrical release * Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
Classification of Video Games
|
Services |
Processing Time |
|---|---|
|
Classification of |
1) Within 5 working days for video game titles submitted for classification under Premium service* for 90% of applications *Applicants should ensure that their applications meet the requirements set out in the Video Games Submission Guidelines (759.32KB).
|
Dealer's Licence
|
Services |
Processing Time |
|---|---|
|
Dealer's License |
Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system.
|
Equipment Registration
|
Services |
Processing Time |
|---|---|
|
Equipment Registration |
Within 10 working days for 90% of applications. |
Exhibition of Telecommunication Equipment (Frequency)
|
Services |
Processing Time |
|---|---|
|
Exhibition of Telecommunication |
Within 14 working days for 90% of applications. |
Exhibition of Telecommunication Equipment (Without Frequency)
|
Services |
Processing Time |
|---|---|
|
Exhibition of Telecommunication |
Within 7 working days for 90% of applications. |
Express Letter Services Licence
|
Services |
Processing Time |
|---|---|
|
Express Letter Services Licence |
Within 10 working days for 90% of applications. |
Facilities-Based Operator Licence
|
Services |
Processing Time |
|---|---|
|
Facilities-Based Operator Licence |
Within 4 weeks for 90% of applications. |
Film Distribution and Exhibition Licence
|
Services |
Processing Time |
|---|---|
|
Film Distribution |
1) Within 4 working days for new application for Film Distribution/Exhibition Licence for 90% of applications 2) Within 3 working days for renewal of Film Distribution/Exhibition Licence for 90% of applications 3) Within 3 working days for update of Film Distribution/Exhibition Licence for 90% of applications 4) Within 3 working days for termination of Film Distribution/Exhibition Licence for 90% of applications IMDA will process new application for temporary outdoor Film Exhibition Licence (for films rated up to M18 only) within 15 working days. |
Imported Publications Application
|
Services |
Processing Time |
|---|---|
|
Imported Publications Application |
1) Within 3 working days for applications for Imported Magazines for 90% of applications 2) Within 20 working days for applications for Imported Books, Comics and Other Publications for 90% of applications Should there be any content concerns, IMDA may require more time to review and we seek your understanding in this. IMDA will keep you posted on the progress of your application. |
In-building Terrestrial Telecommunications System's Licence
|
Services |
Processing Time |
|---|---|
|
In-building Terrestrial |
Within 4 weeks for 90% of applications. |
Internal Wiring Contractor Licence
|
Services |
Processing Time |
|---|---|
|
Internal Wiring Contractor License |
Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system. |
Internal Wiring Installer Licence
|
Services |
Processing Time |
|---|---|
|
Internal Wiring Installer License |
Within 7 working days for 90% of applications. |
Internet Service Provider (ISP) Registration
|
Services |
Processing Time |
|---|---|
|
Internet Service Provider (ISP) Registration |
1) Within 4 working days for new registration for ISP for 90% of applications 2) Within 3 working days for renewal of ISP registration for 90% of applications 3) Within 4 working days for update of ISP registration for 90% of applications 4) Within 3 working days for termination of ISP registration for 90% of applications |
Issuing of Ship Radio Operators Certificate
|
Services |
Processing Time |
|---|---|
|
Issuing of Ship |
Within 7 working days for 90% of applications. |
Local Broadcast Licencing
|
Services |
Processing Time |
|---|---|
|
Local Broadcast Licencing |
1) Within 35 working days for new application for Broadcast Licence for 90% of applications |
Marine Licences (Inmarsat Land Mobile, Ship Station & Other Licences)
|
Services |
Processing Time |
|---|---|
|
Marine Licences (Inmarsat Land Mobile, |
Within 7 working days for 90% of applications. |
New TV Channels and Radio Stations Applications (for Existing Subscription Licensees)
|
Services |
Processing Time |
|---|---|
|
New TV Channels and Radio Stations |
Within 20 working days upon receipt of all information required. |
Newspaper Permit
|
Services |
Processing Time |
|---|---|
|
Newspaper Permit |
1) Within 15 working days for new application for Newspaper Permit for 90% of applications |
Printing Press Licence
|
Services |
Processing Time |
|---|---|
|
Printing Press Licence |
1) Within 3 working days for new application for Printing Press Licence for 90% of applications |
Satellite Downlink Licence For Broadcasting Signals
|
Services |
Processing Time |
|---|---|
|
Satellite Downlink Licence |
Within 3 weeks for 90% of applications. |
Services-Based Operator (Class) Licence
|
Services |
Processing Time |
|---|---|
|
Services-Based Operator (Class) Licence |
Within 1 working day for 100% applications submitted through LicenceOne, on-line application system. |
Services-Based Operator (Individual) Licence
|
Services |
Processing Time |
|---|---|
|
Services-Based Operator (Individual) Licence |
Within 14 working days for 90% of applications. |
Subscription International Television Service Licence
|
Services |
Processing Time |
|---|---|
|
Subscription International |
1) Within 20 working days for new application for SAT B Licence for 90% of applications 2) Within 20 working days for renewal of SAT B Licence for 90% of applications 3) Within 5 working days for update of SAT B Licence 4) Within 5 working days for termination of SAT B Licence for 90% of applications |
Telecom Cable Detection Worker's Licence
|
Services |
Processing Time |
|---|---|
|
Telecom Cable Detection |
Within 7 working days for 90% of applications. |
TV-Receive Only (TVRO) Licence
|
Services |
Processing Time |
|---|---|
|
TV-Receive Only (TVRO) Licence |
1) Within 15 working days for new registration for TVRO Licence for 90% of applications 2) Within 5 working days for renewal of TVRO Licence for 90% of applications 3) Within 15 working days for update of TVRO Licence for 90% of applications 4) Within 5 working days for termination of TVRO Licence for 90% of applications |
Use of Temporary Frequency
|
Services |
Processing Time |
|---|---|
|
Use of Temporary Frequency |
Within 14 working days for 90% of applications. |
VSAT Licence
|
Services |
Processing Time |
|---|---|
|
VSAT Licence |
Within 3 weeks for 90% of applications. |
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