Last updated: 13 January 2023
Published on: 21 November 2022
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The refreshed Food Services Industry Digital Plan will include a refreshed Digital Solution Roadmap, introduction of a roadmap on Cybersecurity and Data Protection measures, and an updated Digital Training Roadmap.
SINGAPORE, 21 NOVEMBER 2022 – Central to the SMEs Go Digital programme since its launch in 2017, sector-specific Industry Digital Plans (IDPs)1 will be progressively refreshed to introduce a greater breadth and depth of solutions. This will ensure that the IDPs remain relevant to the evolving needs of small and medium enterprises (SMEs) and deepen their digital capabilities. The Food Services sector is the first to benefit from the refreshed IDP model.
Contributed to the uplifting of more than 85,000 businesses in 20 sectors
Aligned with the Industry Transformation Maps (ITMs) for each sector, IDPs provide SMEs with a step-by-step guide to identify suitable digital solutions and corresponding training programmes to equip employees with the right skillsets at each stage of their digitalisation journey.
To date, 20 IDPs have supported more than 85,000 businesses to benefit from the SMEs Go Digital programme. These businesses come from the Environmental Services, Food Services, Logistics (including Air Transport), Media, Retail, Security, Wholesale Trade, Sea Transport (Bunkering, Harbour Craft and Ship Agency), Accountancy, Hotel, Construction and Facilities Management, Training and Adult Education, Land Transport, Early Childhood, Food Manufacturing, Marine and Offshore Engineering, Energy and Chemical (Process Construction and Maintenance), as well as Precision Engineering (covering Aerospace and Electronics) sectors.
A 2021 SME survey by the Infocomm Media Development Authority (IMDA) showed that digital solutions recommended by the IDPs have brought about an improvement in overall efficiency in work processes, with around 85 percent of the respondents observing time savings. 75 percent shared that manpower-efficient digital solutions enabled them to be less dependent on manual labour, which in turn allowed them to retain and develop in-house talents for other functions.
Refreshed IDPs aim to deepen digital capabilities and ensure relevance in a post-COVID-19 world
As Singapore works towards economic recovery, digital transformation remains imperative for continued business success and sustainability. To deepen digital capabilities at both the sector and enterprise levels and ensure that the IDPs continue to remain relevant to the needs of SMEs, IMDA will work with the sector lead agencies to progressively refresh existing IDPs.
Building on the foundation established by the current IDPs, the next generation of IDPs will include:
- Refreshed solution suite offered under the Digital Solution Roadmap
- Digital solutions will be refreshed to ensure foundational sector-specific solutions for SMEs remain relevant and impactful.
- Generic solutions targeting areas from management of documentation processes, resources and finances to human resources and payroll-related matters, will also be expanded to include more easy-to-deploy digital solutions for newly incorporated SMEs or those that have yet to digitalise to help them start their digitalisation journey.
- For SMEs that are ready to scale their digital efforts, the refreshed IDPs will enable them to benefit from integrated solutions. Apart from streamlining operations within the enterprise through the integration of component solutions, integrated solutions will allow enterprises to connect more easily with others across value chains and facilitate the use of data analytics to guide business decisions.
- To encourage SMEs to leverage emerging technologies for their business needs and seize new opportunities, curated advanced sector-specific solutions will be progressively introduced, such as smart central kitchen management systems for the Food Services sector.
- The new roadmap on Cybersecurity and Data Protection measures will help SMEs identify appropriate tools and practices that they can adopt at different stages of their digital growth to safeguard their systems and operations from cyberattacks and protect their customers’ personal data.
- With the refreshed solutions offered under the Digital Roadmap, we will also update the corresponding Digital Training Roadmap so that companies can tailor their training programmes according to their employees’ needs and ensure that they are able to adapt and confidently use these technologies.
- Employees are critical in making sure that business transformation takes place. To help SMEs overcome the barriers to digitalisation, the Digital Training Roadmap will be expanded to include Change Management.
Food Services sector the first to benefit from the refreshed IDP model
The Food Services IDP is the first to be refreshed and was launched today by Mr Tan Kiat How, Senior Minister of State for Communications and Information, at Heavenly Wang @ Changi Airport Terminal 2 Arrival Hall. Ms Low Yen Ling, Minister of State for Trade and Industry was also present. Jointly developed by Enterprise Singapore (EnterpriseSG) and IMDA, the refreshed IDP will address trends observed in the Food Services sector, such as the shift in consumer behaviour towards digital ordering, e-commerce and food delivery, as well as assist Food Services SMEs to overcome challenges, namely a tight labour market and increasing labour costs.
In particular, four new solution categories unique to the Food Services sector were added to support Food Services SMEs in tapping more advanced solutions to further their digitalisation journey. They are:
- Connected business suite2;
- Service robotics;
- Food waste management; and
- Smart central kitchen management system.
The Food Services industry continues to play a vital role in Singapore’s economy, contributing S$4 billion to our economy and employing about 220,300 workers in 20213. The refreshed Food Services IDP is aligned to the Food Services Industry Transformation Map 2025 rolled out in May this year, which includes grooming digital champions and strengthening competencies of enterprises. The IDP will continue to be updated as the industry progresses.
For more information on the Food Services IDP, please visit: https://services2.imda.gov.sg/CTOaaS/. The one-stop platform also allows SMEs to self-assess their digital readiness or engage digital consultants for customised advice.
 The Connected business suite integrates the solutions for F&B companies’ front of house (eg. digital ordering and payment, point of sales and online shop) and back of house operations (eg. customer relationship management, inventory management, accounting, and kitchen management), and also connects with others across value chains (eg. logistics platforms, food delivery platforms and marketplaces etc.).
 Department of Statistics (DOS), 2021. Ministry of Manpower (MOM), 2021. Gross Domestic Product In Chained (2015) Dollars, Food & Beverage Services.
ISSUED BY THE INFOCOMM MEDIA DEVELOPMENT AUTHORITY AND ENTERPRISE SINGAPORE
About Infocomm Media Development Authority (IMDA)
The Infocomm Media Development Authority (IMDA) leads Singapore’s digital transformation by developing a vibrant digital economy and an inclusive digital society. As Architects of Singapore’s Digital Future, we foster growth in Infocomm Technology and Media sectors in concert with progressive regulations, harnessing frontier technologies, and developing local talent and digital infrastructure ecosystems to establish Singapore as a digital metropolis.
For more news and information, visit www.imda.gov.sg or follow IMDA on Facebook (IMDAsg) and Twitter (@IMDAsg)
About Enterprise Singapore
Enterprise Singapore is the government agency championing enterprise development. We work with committed companies to build capabilities, innovate and internationalise.
We also support the growth of Singapore as a hub for global trading and startups, and build trust in Singapore’s products and services through quality and standards.
Visit www.enterprisesg.gov.sg for more information.
For media clarifications:
Bridget Chang (Ms)
Manager, Communications and Marketing, IMDA
DID: (65) 8118 2764
Joyce Ho (Ms)
Business Partner, Corporate Communications, EnterpriseSG
DID: (65) 9815 8373