About

Aligned to the Food Services Industry Transformation Map (ITM), the Food Services Industry Digital Plan (IDP) is jointly developed by Enterprise Singapore (EnterpriseSG) and IMDA, in partnership with the industry.

The refreshed Food Services IDP launched in November 2022 will address trends observed in the Food Services sector, such as the shift in consumer behaviour towards digital ordering, e-commerce and food delivery, as well as assist Food Services SMEs to overcome challenges.

Four new solution categories unique to the Food Services sector were added in the refreshed Food Services IDP to support Food Services SMEs in tapping more advanced solutions to further their digitalisation journey. They are:

  • Connected business suite; 
  • Service robotics; 
  • Food waste management; and 
  • Smart central kitchen management system.

To access the refreshed Food Services IDP, visit go.gov.sg/CTOaaS

Infographic - Go Digital with CTOaaS

Video Thumbnail - Refreshed Food Services Industry Digital Plan

Who is it for

Local companies in the following sub-sectors within the Food Services industry:

  • Restaurants
  • Food courts, coffee shops, canteens
  • Cafes
  • Food caterers
  • Others such as food kiosks, pubs, fast food (excludes hawkers)

Benefits

The refreshed IDP provide companies with a step-by-step guide to identify suitable digital solutions and training programmes to equip employees with the right skillsets at each stage of their digitalisation journey.

Digital Roadmap

Companies can refer to the refreshed IDP for a guide in using newer and more advanced solutions to support their needs and deepen their digital capabilities, as well as the corresponding Digital Training Roadmap to tailor their training programmes (including change management) to their employee needs and ensure that they are able to adapt and confidently use these technologies.

The new roadmap on Cybersecurity and Data Protection measures will help companies identify appropriate tools and practices that they can adopt at different stages of their digital growth to safeguard their systems and operations from cyberattacks and protect their customers’ personal data.

Download

Food Services IDP (5.54MB)

Food Services IDP Media Release (254.34KB)

Digital and Business Consultancy

  • Digital Consultants

Use the Chief Technology Officer-as-a-Service to request for digital consultancy and project management services. Check your digital readiness and receive recommendations on digital solutions that best meet your business needs.

  • Business Advisors

Book an appointment with the SME Centre if you require business advice.

Pre-approved Solutions with Grant Support

The refreshed Food Services IDP outlines the digital solutions that companies can adopt at each stage of their growth to streamline operations, improve efficiency, and drive business growth.

Eligible SMEs can receive funding support from the Productivity Solutions Grant (PSG) or other relevant grants on the Business Grants Portal to implement digital solutions in the Food Services IDP.

Feedback

Send us your feedback on the IDPs, in this form (270.75KB) (best viewed in Microsoft Word) to info@imda.gov.sg.

Last updated on: 30 Nov 2022

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