More choices, no bill shocks and better protection all round for consumers – these are some of the goals of policies and regulations developed by IMDA to create a conducive infocomm environment that is both pro-consumer and pro-business.
Since Singapore’s telecommunication sector was fully liberalised in 2000, consumers have been enjoying a greater range of service offerings at competitive prices from various service providers.
To ensure the continued vibrancy of the consumer infocomm landscape, IMDA monitors consumer feedback and takes proactive steps to safeguard consumer interests so that you can continue to enjoy more choices and better-quality services at reasonable prices.
Some of the measures that have been taken by IMDA include raising the minimum Quality of Service standards for 3G mobile services, barring Premium Rate Services (PRS), limiting data roaming charges and requiring service providers to publish typical broadband speeds on top of theoretical speeds so that consumers can make better-informed choices when subscribing to service plans.
Alternative Dispute Resolution (“ADR”) Scheme
Alternative Dispute Resolution Scheme for consumers who are unable to resolve disputes with telecommunication and media service providers.Closed
Have you ever felt that the broadband speeds that you are experiencing do not quite match up to the speeds advertised by Internet Service Providers (ISPs)?Closed
Internet Content Regulation
Singapore has a three-prong approach to Internet content regulation.Closed
Premium Rate Services
Find out what are Premium Rate Services, and avoid unexpected mobile charges caused by these services.Closed
Prohibited Telecommunication Equipment
List of Known Prohibited Telecommunication Equipment Operating in the GSM Frequency Bands (890-915 MHz and 935-960 MHz).Closed