Be aware of scammers impersonating as IMDA officers. Government officials will NEVER call you to transfer money, disclose bank log-in details or request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

Quality of service - Basic Telecommunication QoS Performance For Q1 2003

May 16, 2003

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE JAN - MAR 2003 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed

Business DELs Fault Repair Time


5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds


Operator Assistance for Local & Directory Assistance (% of Calls Handled within 20 seconds) 


Notes:

  1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 19 NOV 2024