1. IMDA
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q1 2014

Basic Telecommunications Services QoS Performance for Q1 2014

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan-Mar 2014 Quarter

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan-Mar 2014 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed (Residential)

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time

Note:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 18 OCT 2023

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