Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunications Services QoS Performance for Q1 2018

Basic Telecommunications Services QoS Performance for Q1 2018

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2018 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation Residential

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation Business

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all DELs were installed within 5 working days or date specified by customers in that month.

3. Fault Repair Time - % of Faults Fixed (Residential)

Fault Repair Time Graph

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.

4. Fault Repair Time - % of Faults Fixed (Business)

Fault Repair Time Business Graph

Results are rounded off to two decimal places. Therefore, a result of “100%” does not necessarily reflect that all faults were repaired within 24 hrs or 72 hrs in that month.


LAST UPDATED: 18 OCT 2023

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