Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the ScamShield Helpline at 1799 or go to www.ScamShield.gov.sg.

  1. Architects of SG's Digital Future
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunication QoS Performance For Q2 2004

Basic Telecommunication QoS Performance For Q2 2004

Quality of service - Basic Telecommunication QoS Performance For Q2 2004

February 3, 2005

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE APR - JUN 2004 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed  (Residential)

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time


Notes:

  1. Figures are rounded up to 2 decimal places.

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)


Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)


Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed  (Residential)


Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed (Business)


Business DELs Fault Repair Time


Notes:

  1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 03 DEC 2024

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