Basic Telecommunication QoS Performance For Q3 2001

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Quality Of Service (QOS) For Public Basic Telecommunication Services For The Jul - Sep 2001 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed

Business DELs Fault Repair Time

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds

Notes:

1. Figures are rounded up to 2 decimal places.

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