Basic Telecommunications Services QoS Performance for Q4 2009

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Basic Telecommunications Services QoS Performance for Q4 2009

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Oct - Dec 2009

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Chart for Item 1

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Chart for Item 2

3. Fault Repair Time - % of Faults Fixed (Residential)

Chart for Item 3

4. Fault Repair Time - % of Faults Fixed (Business)

Chart for Item 4

Note:

1. Figures are rounded up to 2 decimal places.

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Basic Telecommunications Services QoS Performance for Q4 2009