Basic Telecommunications Services QoS Performance for Q4 2015

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Oct - Dec 2015 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)                   

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed (Residential)

Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time

Note:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 19 OCT 2023