Quality of service - Broadband QoS Performance For Q1 2003September 19, 2003
QUALITY OF SERVICE (QOS) STANDARDS FOR BROADBAND SERVICES FOR THE JAN - MAR 2003 QUARTER
1. Network Availability*
*Downtime reflected under the Network Availability indicator includes downtime caused by upstream service providers of the reporting licensee, and may not be attributable to the reporting licensee.
2. No. of Complaints Per 1000 Subscribers on Quality of Service
- Network availability is the measure of the degree to which the access network is operable and not in a state of failure or outage at any point of time. That is, it measures the total downtime of the network, including the ATM switches, multiplexers, routers, e-mail facilities (if provided) and connection to 1-NET and Internet backbone over a month. All scheduled downtime for the purposes of maintenance and upgrading of the network system will be excluded from the calculation. However, all access network operators must keep their users informed of such maintenance times.
- Figures are rounded up to 2 decimal places.
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