Codes of Practice and Guidelines - Infocomm | IMDA - Infocomm Media Development Authority

IMDA oversees an array of classification services, ensuring that Infocomm content complies with IMDA regulations and content standards. Explore the Codes of Practice and Guidelines for Infocomm to gain valuable insights into the regulatory framework that shapes Singapore's dynamic Infocomm landscape.

Codes of Practice

Code of Practice for Competition in the Provision of Telecommunication and Media Services 2022 (Telecom and Media Competition Code)

The Telecom Competition and Media Code is a comprehensive competition management framework that comprises ex-ante obligations and ex-post provisions which licensees must comply with. The Telecom and Media Competition Code comes into effect on 2 May 2022.

View Telecom and Media Competition Code

Telecommunication Cybersecurity Code of Practice

The IMDA has formulated Codes of Practice to enhance the cyber security preparedness for designated licensees. Read more on Infocomm Media Cyber Security.

Code of Practice for Internal Telecommunication Wiring

The Code of Practice defines the exemplary wiring workmanship and practices which the licensed telecommunication wiring contractors and installers are required to comply with. It supports the licensing scheme by ensuring good quality of performance of the telecommunication wiring and better aesthetics of the premises. For more details, click here to download the pdf file (199.94KB).

Code of Practice for Info-communication Facilities in Buildings

The purpose of the Code of Practice for Info-communication Facilities in Buildings (COPIF) is to ensure that developers and/or owners of buildings and developments provide adequate space and facilities for the deployment and operation of installation and plant; these are equipment used for providing info-communication services to the buildings. The COPIF also specifies the duties to be observed by developers, building/development owners and telecommunication licensees in relation to the provision, maintenance and utilisation of the relevant space and facilities provided, as directed under COPIF. Since its inception on 1 April 2000, the COPIF has been reviewed and revised when appropriate, to ensure its continued relevance in light of the evolving requirements for info-communication facilities. The latest COPIF 2018 and the COPIF Guidelines are effective as of 15 December 2018.

Code of Practice for Provision of Premium Rate Services

To protect consumers, IMDA has issued the Code of Practice for Provision of Premium Rate Services (PRS) that sets out the duties to be observed by the PRS providers and their billing network operators when offering their services over the public telecommunication networks. View Code of Practice for Provision of Premium Rate Services.

Next Generation Nationwide Broadband Network NetCo Interconnection

On 25 February 2009, IDA (now IMDA) issued a NetCo Interconnection Code in exercise of the powers conferred by section 26(1) (a) to (c), (f) and (g) of the Telecommunications Act (Cap. 323). In 2020, IMDA conducted a review to amend Sections of the NetCo Interconnection Code to ensure the relevance of the pricing principles. The revised NetCo Interconnection Code came into effect on 22 April 2020.

Next Generation Nationwide Broadband Network OpCo Interconnection

The OpCo Interconnection Code is intended to, inter alia, specify the pricing, terms and conditions of Nucleus Connect Pte Ltd's (Nucleus Connect) services under the Interconnection Offer, and the obligations of both Nucleus Connect and persons requesting such services from Nucleus Connect. In 2020, IMDA conducted a review to amend Sections of the OpCo Interconnection Code to ensure the relevance of the pricing principles. The revised OpCo Interconnection Code came into effect on 22 April 2020.

Notice
Code of Practice for Competition in the Provision of Telecommunication Services 2012 (22.81KB) Explanatory Memorandum (113.61KB)
Consequential Amendments to Codes of Practice Arising From Amendments to the Telecommunications Act (Chapter 323) (166.45KB)

Guidelines

Advisory Guidelines on the Protection of Vulnerable Consumers

These Guidelines serve to better safeguard the interests of vulnerable consumers during face-to-face registrations. These include measures to help telecommunication operators’ frontline staff to identify vulnerable consumers during service sign-up and handle cases of suspected exploitation.

Guidelines for Subscriber Verification Process

These Guidelines serve to enhance the robustness of the subscriber verification processes of telecommunication operators, to mitigate the risks of identity theft. Operators should review and tighten existing processes to protect consumers from unauthorised and fraudulent access of their accounts.

Guidelines related to in-building telecom space and facilities and information on land-use submission

These Guidelines serve to provide clarity on in-building telecom space and facilities and information on land-use submission.

Unmanned Aircraft System Guidelines

Users and dealers of unmanned aircraft are reminded of the need to comply with the relevant regulation pertaining to the operation of such equipment and their associated devices. Please refer to the following guidelines for further information.

Accounting Separation Guidelines

This Accounting Separation Framework (ASF) prescribes the minimum requirements necessary to provide a structured regulatory reporting framework.

Deployment and Repair of Submarine Cable Systems

IMDA is the lead agency for the facilitation of physical deployment of submarine cable systems landing in Singapore. IMDA aims to provide guidance to interested parties to deploy submarine cable systems into Singapore.

Guidelines for Service Provisioning over the Next Generation Nationwide Broadband Network

To ensure that Singapore will be able to realise significant economic benefits from the Next Generation Nationwide Broadband Network ("Next Gen NBN"), IDA has put in place a multi-layered industry structure, initially consisting of a network company, a number of operating companies and numerous retail service providers.

Fixed Number Portability Guidelines

This document describes the technical approach for the deployment of fixed number portability (FNP) service by the facilities based operators offering fixed line level 6 voice service.

Codes of Practice and Guidelines - Infocomm